Terms and Conditions // Web Hosting

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Related Documents

The following are related documents, and are to be read in conjunction with this document;

Important Notice

All Shared Hosting payments to Christopher Aynsley (Jump Network)  Have a 7-day Money Back Guarantee. Click here to read the Terms and Conditions on this Guarantee.

Jump Network agrees to provide the client web hosting for a monthly/quarterly/semi-annual/annual fee. Jump Network will never require clients to advertise for Jump Network on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content. Jump Network reserves the right to change this agreement at any time without notice.

Security

  • You are responsible for any misuse of your account, even if the inappropriate activity was committed by a client, friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server

    • Your password provides access to your account. It is your responsibility to keep your password secure.

    • Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.

    • Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.

    • You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

    • You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

    • You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to Overload a service, and attempts to "crash" a host.

    • Users who violate systems or network security may incur criminal or civil liability. Jump Network will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Network Performance

  • Jump Network's virtual sites operate on shared resources. Excessive use or abuse of these shared network resources by one customer (eg. in excess of 5% CPU usage) may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

  • You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Jump Network's systems or networks. Jump Network reserves the right to terminate or limit such activities.


Uptime Guarantee

If your shared  server has network downtime that is not within the 99.9% uptime you may receive a pro-rated refund up to or equal of one month of service. Network downtime does not include planned maintenance. Approval of the credit is at the discretion of Jump Network  dependant upon justification provided. The uptime of a server is defined as the reported uptime by the server's operating system. To request a credit, please submit a sales ticket. All requests must be made in writing via the Support Desk.

Jump Network Staff Members

Abuse of any kind in any communication between Client and Provider will not be tolerated. Provider reserves the right to Terminate Client Services for excessive abuse and the right to determine when to apply said Termination.

Accounts

  • Payments to Jump Network  are on a subscription basis, rebilling will occur on the anniversary date of the subscription. Where applicable, Jump Network  will automatically attempt to deduct the payment on the due date.
  • All invoices must be paid on or before the due date, failure to do so may result in suspension or termination of the Clients account at Jump Network . It is the Client's responsibility to know when the invoice is due, and to pay it by the due date. If a client holds multiple services with Jump Network , this is considered a single account, and all services may be suspended due to an overdue invoice.
  • Any invoice that is overdue for 7 days or more will be charged an additional $10 late fee. If Jump Network  fails to collect Clients debt at 30 days or past the invoice due date, we reserve the right to turn the account over to a third party (either a collections agency or attorney) for further action. All costs incurred through the debt collection process are billable to the Client.

Server / Account Disconnections

In the event of breach of Jump Network's AUP by abuse or non-payment, customer must pay a reconnection fee of $55.

Data Integrity

You use at your own risk, Jump Network  is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Jump Network's servers.

Abuse

  • Jump Network requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at the Customer Portal.
  • If available, please provide the following information:
    • The IP address used to commit the alleged violation
    • The date and time of the alleged violation, including the time zone or offset from GMT
    • Evidence of the alleged violation
  • E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. Jump Network  may take any one or more of the following actions in response to complaints:
    • Issue written or verbal warnings
    • Suspend the Member's account
    • Terminate the Member's account
    • Bill the Member for administrative costs and/or reactivation charges
    • Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations

Account Cancellations

All shared and VPS account cancellations must be submitted 21 days before the next billing cycle. Dedicated server and all other account cancellations must be made 30 days before the next billing cycle, failure to do so will result in service being billed for an additional cycle. Cancellations must be submitted via writing in the Customer Portal Account area, failure to submit the cancellation via the Customer Portal Account area will result in the cancellation not being processed. Cancellation requests must also include the domain name associated with the account if it is a shared or VPS account, and server IP address if it is a dedicated server. You may be contacted shortly after the submission of your cancellation request, you must respond to complete the cancellation process.

Coupons

Unless otherwise stated the use of special offers and coupons does not extend to future upgrades/downgrades or add on products or services. Specials offers to new customers are valid for new customers only, existing customers found in breach of this policy will have their orders cancelled and money refunded without notice.

Revisions

Jump Network  reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner.